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Are Information Silos Holding You Back?

The Hidden Cost of BI Heritage

Since the early 2000s, businesses have been racing to meet growing demands for data and decision-making tools. However, in the rush to deliver more data, businesses lost control over how it’s used and trusted.

Fragmented BI platforms, disconnected reporting tools and bespoke departmental builds left behind a digital trail of clutter. Along with it came an explosion of metadata. That might sound like a technical footnote, but it’s not. 

The result has been:

  • Conflicting KPIs across teams
  • Growing administrative overhead
  • Frustrated end users losing faith in the data
  • Spiralling IT costs to try to hold it all together

The business impact? 

Delayed decisions, rising costs and a growing disconnect between strategy and execution.

Silos Aren’t Just Systems. They’re Symptoms.

Those isolated pockets of information, hoarded in spreadsheets, buried in outdated BI platforms, or stranded in legacy databases, don’t just slow you down. They block alignment, erode trust and undermine confident decision-making.

This happens not just because of bad architecture but human behaviour, such as:

  • Teams protecting their data
  • Departments optimising for local goals
  • IT serving as a bottle-neck
  • Leadership shifting focus without decommissioning legacy platforms or reconciling outdated data

When Marketing can’t access Sales data, when Operations uses different numbers than Finance or when decisions rely on partial truths, silos quietly erode trust and competitiveness.

As Colin Hendrie (Chief Data Architect at Temenos) puts it, metadata may be “unsexy” but it’s essential. Without shared standards, clear ownership and strong governance, you may end up building dashboards on a crumbling foundation. His warning is clear: if you don’t fix metadata governance, self-service BI becomes self-sabotage.

A New Kind of Automation Is Emerging

We’re now in the fourth generation of automation software.

  • First came data processing
  • Then operational systems
  • Then information management
  • Now it's enterprise analytics governance

This new wave doesn’t just tell you what’s going on. It helps you change it.

It unites organisational, operational and informational silos, streamlines your BI landscape and brings governance, consistency and trust back to the centre of your data strategy.

From Fragmentation to Flow

You don’t need to start from scratch. You need a more innovative approach:

  • Governance:  Build an analytical asset register with consistent, agreed-upon KPIs
  • Architecture: Rationalise BI platforms and cut legacy technical debt
  • Culture: Balance central oversight with local ownership
  • Technology: Automate alignment, not just analysis

This is precisely what leaders like Sofia Kosenko at T-Mobile Spain are delivering through their “Fair Data” strategy. By focusing on findability, accessibility, interoperability and reusability, they’re tackling the metadata sprawl head-on. Their work harmonises definitions, introduces shared glossaries and embeds governance directly into analytics delivery. It shows what happens when strategy and structure finally align.

The businesses that thrive in the next five to ten years won’t be the ones with the most dashboards. They’ll be the ones whose data works together.

Ask Yourself

  • How much is fragmented data costing my business?
  • Do my teams work from the same version of the truth?
  • What’s our current Time-to-Value for business decisions?
  • Have we explored automation as a way to accelerate Cloud adoption, not just improve reporting?

Let’s Talk

Metonomy works with consulting partners and enterprise clients ready to leave BI legacy behind and build something more connected, more trusted and more useful.

Have you tackled your data silos? Or are you still fighting the friction?

We’d love to hear about what you’re seeing.

Further Reading

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Come dine with me

Controlling and optimising Business Intelligence applications can be a dry topic even for some of us who work in the domain of BI & Analytics.  This shouldn’t limit consideration of the problem area as there can be significant challenges for organisations with associated costs if the challenges are not addressed.  When we think of various analogies that could be used by way of illustration one scenario to consider involves an imaginary restaurant, “Chez Metrique”, from inception to maturity.

OK, following the commitment to invest in Chez Metrique and a period of concentrated effort by the team to design, develop & prepare, the restaurant launch has gone well; customer reviews are positive and bookings are encouraging.  Looking beyond the bright, busy dining room into the kitchen the stations are pristine and organised and processes well-defined.  The staff are appropriately skilled, have a clear understanding of their roles and communicate effectively with each other.  The output is of high quality, delivered promptly by front-of-house and well received by appreciative diners.

So far so good. Chez Metrique is buzzing.

Of course, from this point in time there are many possible outcomes.  For this scenario, let’s take the common path and peer through the restaurant windows 5 years hence.

Unfortunately, it’s not an encouraging sight.  Only a few people are dining – and with a long spoon.  The once-bright and appealing décor has faded and the buzz has gone.  Pan through to the kitchen and there’s a picture of disorganised endeavour.  The remaining cooks, although doing their best, are working without method or direction and producing meals that should carry a health warning.  Regulators (Environmental Health), if aware, would close the place down in a heart-beat. The once-promising enterprise has turned sour through a managerial inability to adapt to shifting demands and sustained under investment.  Chez Metrique is done.

What a waste of potential, resources, effort & time.

There’s a good chance that another restaurant / café will start up on the same site within a few short months.  Will they repeat the journey of Chez Metrique?

And so to the parallel with Business Intelligence & Analytics programmes.  Often there is an initial directed focus with the aim of supporting a strategic business initiative.  The capability is promoted by positive executive sponsorship and transitioned successfully into business-as-usual (BAU) for on-going support & maintenance.  However, all too often that team is under-resourced and, over time, with the pressure of new initiatives being prioritised the quality levels degrade.  Inconsistencies creep-in to data, metrics, reports & dashboards, it becomes harder for BI consumers to locate, understand and trust the integrity of the information they need. The catalogue of objects expands with increasing duplication and redundancy.  Control slips away and what was a key information asset is now a liability.

Most BI applications start out like this restaurant kitchen.

Many are somewhere in between... could benefit from a deep clean, revised menu and restoration of trust rather than being left unvisited and destined to be shut down.

The application may persist for some time as the effort and cost to regain control, clean-up & optimise is judged to be too great; but it’s in a fugue state.  At some point though, after long-term decline, the zombie app will be replaced with a shiny new set of tools at not inconsiderable expense.  Will the organisation’s approach change to investing in people and resources too?  In many cases, not.

It’s clear that chronic technical debt and poor governance contribute to bad outcomes, be it a promising start-up restaurant or an organisation seeking to use BI & analytics for competitive advantage.  Rinse, repeat & fail.  It’s a path followed by many; but, thankfully, not all.

What are your experiences as a consumer of BI or analytics, developer, analyst or manager? What kind of fayre is being served up in your organisation? I welcome your thoughts.

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